Quality management in family enterprises in the industrial sector of Ecuador
Keywords:
Industry, Self-employed, Quality of working life, Leadership, EcuadorAbstract
http://doi.org/10.5281/zenodo.4521638
This current work verifies whether there is a relationship between the components of quality: leadership, planning, alliances and resources, employee management, learning, process management and continuous improvement based on the age and family nature of the company. For this, the non-parametric contrasts of Kruskal Wallis and of Sum of Ranks of Wilcoxon were used. The sample consisted of 274 industrial companies in Ecuador. The main contribution of the work is based on the quality of the exam as a potential source of competitive advantage indispensable to achieve the survival of the enterprises. The results show that there are no divergences in: leadership, quality planning, alliances and resources, employee management, processes and continuous improvement with regard to the age of the company. However, regarding the nature of the company if it is a family-owned enterprise, there are differences in: leadership, quality planning, alliances and resources, employee management and learning.
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Copyright (c) 2019 Laura Magali Chamba-Rueda, Mariuxi Pardo-Cueva, Reinaldo Armas Herrera , Jaime Efrén Chillogallo Ordoñez
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